Voxylis

Refund Policy

Last updated: August 6, 2026

This Refund Policy applies to all purchases made through Voxylis ("we", "us", "our"). By completing a purchase, you explicitly acknowledge and agree to this policy.

1. Digital Goods — No Right of Withdrawal
All products sold on our platform are digital content delivered instantly upon payment confirmation. Under Article 16(m) of EU Directive 2011/83/EU (Consumer Rights Directive), the right of withdrawal does not apply to contracts for the supply of digital content which is not supplied on a tangible medium once performance has begun and the consumer has given explicit prior consent and acknowledgment that they thereby lose their right of withdrawal.

By checking the mandatory checkbox at checkout, you:

  • Explicitly request immediate delivery of digital content before the end of the 14-day withdrawal period.
  • Explicitly acknowledge that you lose your right of withdrawal once delivery begins.
  • Confirm that you have read, understood, and agree to this Refund Policy.

Once a product key or digital content has been delivered to you, no refund, return, or exchange is possible — except as set out in Section 2 below.

2. Sole Exception — Invalid or Non-Working Product Key
The only circumstance under which we may issue a refund or replacement is if the delivered product key is proven to be invalid or non-functional at the time of delivery.

To qualify for this exception, you MUST meet all of the following requirements:

  1. Video Evidence Required: You must provide a continuous, unedited screen recording (minimum 720p resolution) that clearly shows: (i) your full purchase confirmation email or dashboard receipt with the product key visible, (ii) the exact key being entered/copied, (iii) the redemption or activation attempt, and (iv) the resulting error message or failure. The recording must be one uninterrupted clip — edited, trimmed, or spliced videos will be automatically rejected.
  2. Timely Reporting: The issue must be reported within 48 hours of purchase via our official support ticket system. Claims submitted through any other channel (social media, Discord DM, email) will not be accepted.
  3. Account Verification: The support ticket must be opened from the same account used to make the purchase. Third-party or proxy claims are not accepted.

We reserve the right to verify the evidence internally. If the key is confirmed invalid, we will — at our sole discretion — either issue a replacement key or a full refund to the original payment method. Refunds, if approved, will be processed within 14 days as required by EU law.

3. Non-Qualifying Circumstances
No refund or replacement will be issued in the following cases:

  • Change of mind or "buyer's remorse."
  • The product does not meet personal expectations or preferences.
  • The purchased script or account is detected or banned after use (status updates are posted in our Discord — it is your responsibility to check before use).
  • You no longer need or want the product.
  • You purchased the wrong product by mistake.
  • You do not have the necessary hardware, software, or account to use the product.
  • The claim is made more than 48 hours after purchase.
  • No video evidence is provided, or the video is edited, incomplete, or unclear.
  • The claim is submitted outside the official support ticket system.

4. Chargeback & Dispute Policy
Filing a chargeback or payment dispute without first contacting us through the official support ticket system constitutes a breach of this policy. We reserve the right to:

  • Immediately terminate your account and all associated product access.
  • Blacklist your payment details and personal information from future purchases.
  • Provide all transaction data, logs, IP addresses, and this agreed-upon policy to the payment processor as evidence.
  • Take any other legal measures available to us to recover losses.

We strongly encourage you to contact us first — we are committed to resolving genuine issues fairly and promptly.

5. Your Statutory Rights
This policy does not affect your statutory rights under applicable consumer protection laws, including but not limited to the Consumer Rights Directive (2011/83/EU) and the Digital Content Directive (2019/770/EU), where applicable. In the event of a genuine defect or non-conformity of the digital content, you retain all rights granted to you by law.

6. Contact & Support
For all refund-related inquiries, open a ticket via your account dashboard or contact us through our official Discord server. Do not send refund requests via social media DMs — they will not be processed.